Frequently Asked Questions
Everything you need to know about our premium strollers and gear.
What is the standard shipping time for my order?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do Skippy Prams come with a warranty?
Yes, every pram purchased through our official store comes with a comprehensive 24-month manufacturer's warranty covering any structural or mechanical defects.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your fabrics eco-friendly and safe for newborns?
Absolutely. All Skippy Prams utilize OEKO-TEX certified fabrics that are free from harmful chemicals, ensuring a safe and hypoallergenic environment for your baby.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress from our warehouse to your doorstep.